When you’re new to therapy, the search for a therapist that suits your needs can be overwhelming, but BetterHelp aims to make things a little easier, especially for therapy newbies. The single all-inclusive plan guarantees you four weekly sessions with your therapist, unlimited asynchronous messaging with your therapist between sessions, and optional group therapy sessions.
Plus, BetterHelp saves you the hassle of having to read through a lot of therapist profiles to find the right practitioner: All you have to do is fill out the intake questionnaire and it will match you to a therapist licensed in your state that matches your preferences, values, schedule, and needs. Better yet, this matching usually takes only a few hours; when we tried it, it took us just two hours to get our match.
If you don’t like the therapist BetterHelp recommends, it’s no sweat to change. In fact, it’s incredibly common to do so: 77 percent of the users switched therapists, with one person saying they switched four times.
When we tried the service, we were particularly impressed with the group sessions. There were groups covering a wide range of issues, from art therapy to exploring neurodivergence. It also appears we weren’t the only ones that enjoyed these sessions: 94 percent of the users we surveyed said they attended at least once a month.
Overall, 80 percent of the users we surveyed reported a mostly positive or positive customer service experience with BetterHelp, and 74 percent resolved customer service issues within a business day.
For more information about BetterHelp, check out our full review.
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2024-08-09 00:48:45